1. Overview
HOTEL THAHOOR offers takeaway and (where available) delivery for orders placed through our website. This policy outlines our delivery and pickup practices.
2. Service Areas
Delivery is available within select areas around our operating location. Serviceability for your address will be confirmed at the time of checkout. If your address falls outside our delivery range, you may still place an order for takeaway.
3. Delivery Time
Estimated preparation and delivery times are displayed at checkout and may vary based on factors such as order volume, distance, weather, and traffic conditions. While we make every effort to deliver within the estimated window, delays may occur in exceptional circumstances.
4. Delivery Charges
Applicable delivery charges (if any) are calculated based on distance and order value, and are clearly displayed before you confirm the order. All charges are inclusive of applicable taxes unless stated otherwise.
5. Order Tracking
Once your order is confirmed, you will receive updates on its status via the contact details provided at checkout. Please ensure that your contact information is accurate to receive timely notifications.
6. Failed or Missed Delivery
If our delivery partner is unable to reach you due to incorrect address details or unavailability at the delivery address, the order may be marked as delivery-failed. Re-delivery may incur additional charges, and refunds in such cases are governed by our Refund & Cancellation Policy.
7. Takeaway Orders
Takeaway orders should be collected within the time window indicated on your order confirmation. Orders not collected within a reasonable time may not be eligible for a refund.
8. Contact Us
For any delivery or takeaway-related queries, please contact us: