1. Introduction
Rafikis - East African Grill (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect
We may collect the following information when you use our services:
- Name, phone number, and email address
- Delivery or pickup address (where applicable)
- Order details and preferences
- Payment information processed through our secure payment partner (we do not store full card details)
- Device and usage data such as browser type, IP address, and pages visited
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order status, confirmations, and receipts
- Improve our menu, services, and user experience
- Respond to enquiries and provide customer support
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell your personal information. We may share limited information with trusted third parties strictly for the purposes of fulfilling your order — such as payment processors, delivery partners, and SMS or email service providers. These parties are required to handle your data securely and only for the purposes we specify.
5. Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences and improve your browsing experience. You can disable cookies through your browser settings, though some features may not function as intended.
6. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access, correction, or deletion of your personal information by contacting us using the details below. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable law.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have collected such information, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with an updated revision date.
10. Contact Us
For any questions about this Privacy Policy or how your data is handled, please reach out: