A customer lost their payment receipt. Can I send it again?
Updated 15 October 2026
Yes. On Stripe, open the payment, go to Receipt history, press Send receipt and confirm the customer's email address.
- Only successful payments and refunds have receipts to send.
- You can send to several email addresses by separating them with commas.
- Receipts never expire, but the link in an old email stops working after 30 days.
- If a link has expired, the customer is asked for the email used on the order and gets a fresh link.
Find the right payment quickly
Orders from your Menuthere link stay in your dashboard with the customer's details, so you can quickly find which payment the customer means.
Next questions
Sources (1)
- Receipts and paid invoices, Stripe Docs, read 15 October 2026