Does my customer get an email receipt for an online order?
Updated 15 October 2026
Only if you switch it on. Stripe makes a receipt for every successful payment and refund, but emails it automatically only when you turn that on in the Dashboard.
- Go to Settings, Business, Customer emails and turn on Successful payments and Refunds.
- Nothing is sent when a payment fails or is declined.
- Stripe needs the customer's email address, and the refund email also needs the customer stored on the charge.
- You can still send a receipt by hand from the payment in the Dashboard.
Customers can follow their order
Every Menuthere order has a live order-status page, so customers can check progress at any time, besides any receipt your payment account sends.
Next questions
Sources (2)
- Receipts and paid invoices, Stripe Docs, read 15 October 2026
- Refund and cancel payments, Stripe Docs, read 15 October 2026
