How do I take WhatsApp orders from customers who speak another language?

Reply in the customer's language when you can, keep your menu in the languages your customers read, and repeat the final order back before you cook. Short sentences and menu item names stop mix-ups.

• Short sentences: simple words are easier to translate and less likely to be misunderstood.
• Menu names: use the same dish name as the menu, so there is one name for each item.
• Repeat back: write the final order as a list and ask for a yes before cooking.
• Use the menu: a menu in the customer's language lets them choose without typing.