How do I tell customers the delivery charge on WhatsApp orders?

Decide the charge before the customer orders, then show it in your menu or first reply, not after. State the item total, delivery charge and final amount in one message.

• Ask for the address first, so you can work out the charge.
• WhatsApp has an address message that asks a customer for a delivery address, and a location request message.
• Show the final amount in one message: items, delivery charge, total.
• Set a rule you can repeat, for example a fee by distance, so you quote the same price every time.