How fast should I reply to a WhatsApp order?

WhatsApp sets no reply time for orders, so set your own. Answer as soon as you can, and use a greeting message to tell customers their message arrived.

• Greeting message: the Business app sends it when a customer first messages you, and again after 14 days without messages.
• One clear confirmation with items, total and time saves repeat questions.
• Say when to expect a reply if you are busy, so customers do not message again.
• Slow replies lose orders, so put the busiest staff member on WhatsApp at peak times.