What should I do when a WhatsApp customer orders a dish I have run out of?
Updated 8 October 2026
Tell them straight away, offer one or two close swaps, and let them choose. Do not just cancel the order.
- Reply within minutes, so the customer can still pick something else.
- Suggest a dish of similar price and taste, not a long list.
- In a WhatsApp Business catalog you can hide and unhide items without deleting them.
- Hide sold-out dishes from the menu you share, so customers only pick what you have.
Show only what you can serve
With Menuthere you mark a dish out of stock, so customers who open your menu from WhatsApp only see what you can serve right now.
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Sources (1)
- WhatsApp help page, WhatsApp, read 2026-09-30