How to stop selling on Swiggy
Updated October 20, 2026
To stop selling on Swiggy you have three options: go temporarily offline from the Swiggy partner app for a short break, pause your listing for a longer period, or deactivate the restaurant for good. For a short pause, toggle your outlet offline in the app. To deactivate permanently, contact Swiggy partner support with your Restaurant ID and settle any pending payouts, ads and agreement terms first. Before you leave, set up a direct channel so you don't lose the orders.
Menuthere is not affiliated with Swiggy. Exact in-app steps and support routes change — confirm current steps in your Swiggy partner app or with Swiggy partner support.
In short
- Short break (hours/days): toggle your outlet offline in the Swiggy partner app. Orders stop; your listing stays.
- Longer pause: set the outlet offline and ask partner support to pause the listing so you're not shown as "closed" to customers indefinitely.
- Leave for good: email Swiggy partner support with your Restaurant ID and request deactivation. Clear pending settlements, ad balances and any notice period in your agreement first.
- Don't lose the orders: stand up a 0%-commission direct ordering page and move repeat customers there before you go dark.
first, then pause or leave Swiggy on your terms.
Pause or quit? A quick decision
| Situation | Best option | Why |
|---|---|---|
| Kitchen closed for the day, staff shortage, out of stock | Go offline in the app | Instant, reversible; keeps your ratings and history. |
| Renovation, seasonal break, a few weeks off | Offline + ask support to pause | Avoids looking permanently "closed" and protects your listing health. |
| Commission is too high and you're building direct orders | Reduce reliance first, then decide | See reduce Zomato & Swiggy commission before quitting. |
| Closing the outlet or done with marketplaces | Deactivate permanently | Stops the relationship and billing once settlements clear. |
How to go temporarily offline
- Open the Swiggy partner/owner app and sign in.
- Find your outlet status control (often an online/offline toggle on the home screen).
- Switch the outlet offline. New orders stop immediately.
- Switch it back online when you reopen.
Going offline is the right move for same-day closures and short breaks. It does not remove your listing or end your agreement.
How to deactivate your restaurant on Swiggy for good
- Settle first. Check for pending payouts, outstanding ad/promotion balances, and any notice period or exit terms in your Partnership Agreement.
- Contact Swiggy partner support. Reach out through the partner app's help section or partner support with your Restaurant ID and a clear request to deactivate/offboard the outlet.
- Confirm in writing. Ask for confirmation of deactivation and the final settlement so nothing is left open.
- Download your data. Export or note your order history, payout statements and GST documents before you lose dashboard access.
Tip: keep screenshots of your request and Swiggy's confirmation for your records.
Before you go dark: keep the orders
The biggest mistake restaurants make is switching Swiggy off before they have anywhere else to take orders. Set up a direct, commission-free channel first:
- A free online ordering page and QR code menu on your own link — Razorpay, Cashfree and UPI into your own account.
- WhatsApp ordering on your own number.
- 0% commission on every order.
Then move loyal customers across using the steps in move repeat customers direct — print your direct QR on bills and bags, add it to your Google profile, and reply to online orders with your direct link. That way, when you pause or leave Swiggy, the orders follow you.
FAQs
How do I temporarily stop orders on Swiggy?
Open the Swiggy partner app, find your outlet status control, and switch the outlet offline. New orders stop immediately and resume when you toggle back online. This does not remove your listing.
How do I permanently deactivate my restaurant on Swiggy?
Settle any pending payouts, ad balances and agreement notice terms, then contact Swiggy partner support with your Restaurant ID and request deactivation. Ask for written confirmation of the deactivation and final settlement.
Will I lose my ratings if I go offline on Swiggy?
Going offline for a short break keeps your listing, history and ratings — it only pauses incoming orders. Permanent deactivation removes your presence, so download your data first.
Should I quit Swiggy to save commission?
Not before you have a direct channel. Many restaurants reduce their reliance on marketplaces first by moving repeat customers to a 0%-commission ordering page, then decide whether to pause or leave. Quitting with no alternative usually loses orders.
What should I settle before leaving Swiggy?
Check for pending payouts, outstanding advertising or promotion balances, and any notice period or exit terms in your Partnership Agreement. Confirm the final settlement in writing and export your order and payout data.
Sources (2)
- Swiggy Partner App (outlet management, offline/online status) — Google Play listing: https://play.google.com/store/apps/details?id=in.swiggy.partnerapp (accessed 2026-10-21)
- Swiggy partner support contact for deactivation requests (Restaurant ID): https://www.indiacustomercare.com/swiggy-partner-support-contact-number (accessed 2026-10-21)