Petpooja and WhatsApp ordering: what's real in 2026
Updated October 20, 2026
Short answer: Petpooja does not have a first-party WhatsApp ordering product — a feature where a customer places and pays for an order inside a WhatsApp chat. What Petpooja offers is (1) WhatsApp as a messaging/CRM integration (notifications and marketing, via partners listed on its integrations page) and (2) sharing your POS-hosted menu link over WhatsApp, which opens the menu in the customer's browser, not in the chat. True in-chat WhatsApp ordering on an Indian restaurant's own number is a separate product — and it's what Menuthere Pro provides.
If you searched "Petpooja WhatsApp ordering" expecting the customer to tap through a menu inside WhatsApp and check out there, this page explains the difference and how to get the real thing.
Facts checked 21 October 2026 against Petpooja's own product and integrations pages. Menuthere is not affiliated with Petpooja. Petpooja is a trademark of its owner.
In short: Petpooja's WhatsApp = notifications/marketing + a shareable browser menu link. It is not in-chat ordering. If you want customers to order inside WhatsApp on your own number, that's a dedicated WhatsApp-ordering tool (e.g. Menuthere Pro), not a Petpooja feature.
The three things people mean by "WhatsApp ordering"
| What it means | Where the order happens | Does Petpooja do this? |
|---|---|---|
| WhatsApp notifications (order confirmed, out for delivery) | In chat, one-way messages | Yes, via a messaging integration |
| Menu link shared on WhatsApp | Opens in the phone browser | Yes — Petpooja's POS-hosted menu link can be shared anywhere |
| In-chat ordering (browse, build cart, checkout inside WhatsApp) | Inside the WhatsApp chat | No first-party Petpooja product |
Petpooja's integrations page lists WhatsApp under "CRM & Messaging," alongside messaging providers — that's communication, not ordering. Its guidance on sharing a menu link treats WhatsApp as a distribution channel for a browser menu, not a checkout surface.
Why the distinction matters
- Friction. A browser menu link works, but it's one extra tap out of the chat. In-chat ordering keeps the customer where they already are.
- Repeat customers. WhatsApp is where regulars already message you. In-chat ordering turns that thread into a till.
- Cost. Direct WhatsApp orders carry 0% marketplace commission — unlike Zomato or Swiggy orders. See Zomato commission in India.
- Ownership. On your own WhatsApp Business number, the customer relationship and phone list are yours.
How real in-chat WhatsApp ordering works (Menuthere Pro)
On Menuthere Pro (US$39/month), customers order on your own WhatsApp number:
- The customer messages your number or taps a WhatsApp link from your QR code, bio or Google profile.
- They browse your menu and build a cart in the chat flow.
- They choose pickup, delivery or dine-in, and pay by UPI, card or netbanking with Cashfree (your own merchant account), UPI QR at the door, or cash on delivery.
- The order lands in your dashboard; WhatsApp order updates go back to the customer.
- If you run your own riders, they use the Menuthere delivery app (Android or iPhone) with live tracking.
Menuthere takes 0% commission and adds nothing to Meta's own WhatsApp message price. See the full WhatsApp ordering system for India.
Take orders on your own WhatsApp number, commission-free.
Can you use Petpooja and WhatsApp ordering together?
Yes — they don't clash. Many restaurants keep Petpooja for POS billing and add a direct WhatsApp ordering channel to cut marketplace commission and reach regulars. Petpooja handles the till; the WhatsApp channel handles direct orders. See Menuthere vs Petpooja and Petpooja pricing for how the two compare on cost.
Petpooja vs a dedicated WhatsApp-ordering tool
| Petpooja | Menuthere (Pro) | |
|---|---|---|
| In-chat WhatsApp ordering | No first-party product | Yes — order inside WhatsApp on your own number |
| WhatsApp notifications | Yes (messaging integration) | Yes (order updates) |
| Shareable menu link | Yes (opens in browser) | Yes (QR menu + ordering) |
| Core product | Restaurant POS / billing | Direct ordering page + WhatsApp ordering |
| Commission | 0% on direct; marketplaces still charge on theirs | 0% on your orders |
| India payments | Via integrated gateways | Cashfree (Pro) or Razorpay/Easebuzz (Lite); UPI QR + cash on delivery all plans |
FAQs
Does Petpooja have WhatsApp ordering?
Petpooja does not have a first-party product where customers order inside a WhatsApp chat. It offers WhatsApp as a messaging/CRM integration (notifications and marketing) and lets you share a POS-hosted menu link over WhatsApp that opens in the phone's browser.
What is the difference between WhatsApp notifications and WhatsApp ordering?
Notifications are one-way messages (order confirmed, out for delivery). WhatsApp ordering means the customer browses the menu, builds a cart and checks out inside the chat. Petpooja does the first; a dedicated tool like Menuthere Pro does the second.
Can customers order inside WhatsApp with Menuthere?
Yes. On Menuthere Pro (US$39/month), customers order on your own WhatsApp number, pay by UPI, card, netbanking with Cashfree, UPI QR at the door or cash, and the order lands in your dashboard. Menuthere takes 0% commission.
Can I keep Petpooja and still add WhatsApp ordering?
Yes. Keep Petpooja for POS billing and add a direct WhatsApp ordering channel for regulars and to cut marketplace commission. The two solve different problems.
Does WhatsApp ordering cut Zomato and Swiggy commission?
Direct WhatsApp orders carry no marketplace commission. The more regulars you move to your own WhatsApp channel, the less you pay Zomato and Swiggy on those orders.
Sources (5)
- Petpooja integrations: WhatsApp listed under "CRM & Messaging" (messaging/communication, not ordering); "200+ integrations." https://www.petpooja.com/poss/restaurant-integrations (accessed 21 Oct 2026)
- Petpooja homepage: "Restaurant POS software made simple." https://www.petpooja.com/ (accessed 21 Oct 2026)
- Petpooja Scan & Order: QR opens menu in browser and orders flow into billing. https://www.petpooja.com/poss/scan-and-order (accessed 21 Oct 2026)
- Menuthere WhatsApp ordering India: order on your own number, Cashfree/UPI/cash, 0% commission, own riders with live tracking. https://menuthere.com/en/whatsapp-ordering/india (accessed 21 Oct 2026)
- Menuthere pricing: Pro US$39/month. https://menuthere.com/en/pricing (accessed 21 Oct 2026)