If I refund an online order, do I get the card fee back?
Updated 9 October 2026
With Stripe, no. Cancelling a payment before it completes costs nothing, but after it succeeds Stripe does not return its original processing fee when you refund.
- Cancel early: if the payment has not completed, cancelling costs nothing.
- After success, the refund returns the customer's money but not the fee.
- Other gateways differ, so check your gateway's refund page.
- Budget for it: refunds cost the fee even when the order failed.
Refund without losing a commission too
With Menuthere you manage orders and refunds from your own gateway account. There is no commission to lose, so a refund costs you only the gateway's fee.
Next questions
Sources (1)
- Cancelling a payment before it completes costs nothing; for a refund a, Stripe, read 30 September 2026
