Flipdish own drivers: how the driver app works
Updated October 20, 2026
Flipdish can dispatch your own drivers, but the driver app is Shipday's. Flipdish's help centre says that to use your own drivers you set the POS delivery channel to "Use own drivers", add each driver as staff with the Driver role, and have them install the Shipday Drive app: "Drivers must use the Shipday Drive app." The integration "requires an active subscription" with Shipday, so a restaurant pays Flipdish for ordering and Shipday for drivers. In return, staff can see drivers as Active or Offline in Flipdish POS, track them in real time and assign each delivery order to a driver.
In short
- Driver app = Shipday Drive. Drivers log in with the email you registered and turn on notifications.
- Two subscriptions: Flipdish (from $119 a month per site in the US, €49 in Ireland, £49 in the UK, billed annually) plus Shipday (free to $399 a month).
- In Flipdish POS: live driver location, Active/Offline status, assign an order to a driver.
- Only delivery orders are dispatched, not collection orders. Drivers shouldn't install the Shipday Dispatch app.
- Contract: Flipdish's terms set a 12-month initial term.
How does Flipdish handle your own drivers?
From Flipdish's help article "Using Shipday driver management with Flipdish POS" (read 20 Oct 2026):
| Step | Where | What you do |
|---|---|---|
| 1. Delivery channel | Point of Sale → Operating Configuration → Delivery | Choose Use own drivers |
| 2. Customer name | Website channel → Delivery Settings | Keep Require Customer Name on for Flipdish online orders |
| 3. Drivers | Add-ons → Staff → + Add | Name, email, phone with country code; select Driver as the role |
| 4. Driver app | Driver's phone | Install Shipday Drive, log in with the registered email, enable notifications |
| 5. Subscription | Shipday | An active Shipday subscription; "without an active subscription, the integration will not function correctly" |
Flipdish's product page for delivery driver tracking adds that you can "monitor your riders' locations in real-time" and that riders get instant notifications when orders are assigned to them.
Who does what: Flipdish or Shipday?
| Job | Flipdish | Shipday |
|---|---|---|
| Ordering website, app, POS, card payments | Yes | No |
| Driver accounts | Staff with the Driver role | Logs in on Shipday Drive |
| Driver app on the phone | No app of its own for drivers in the help article | Shipday Drive |
| Assigning orders | From Flipdish POS, to a specific driver | Runs the dispatch underneath |
| Customer SMS/WhatsApp notifications | Not described for own drivers | From Shipday Professional Lite ($29) |
| Billing | Flipdish subscription + per-order fees | Shipday plan + per-order overage |
Worked example: 400 delivery orders a month
One site doing 400 delivery orders a month with three drivers. Shipday's list prices are its default US-dollar view; Shipday localizes prices by country, so check yours. Flipdish's per-order fees aren't published, so they're shown as a line you'd fill from your quote.
| Line | US site | Irish site |
|---|---|---|
| Flipdish Website plan, billed annually | $119 | €49 (ex. VAT) |
| Flipdish per-order fees | Not published: from your contract | Not published: from your contract |
| Shipday Professional Lite: $29 + 100 × $0.06 | $35 | $35 (USD list) |
| or Shipday Professional: $49 + 100 × $0.10 | $59 | $59 (USD list) |
| Software for ordering + own drivers | $154–178 + Flipdish order fees | €49 + $35–59 + Flipdish order fees |
| Driver wages and mileage | Your cost (calculator) | Your cost (calculator) |
What the numbers say:
- Own drivers on Flipdish cost $35–59 a month on top of Flipdish at this volume, because the driver side is a Shipday plan with 300 orders included.
- Shipday's free Basic plan includes 300 orders and 10 drivers, but no SMS/WhatsApp notifications or auto-dispatch; those start at Professional Lite.
- Above 300 orders, every Shipday plan charges per order ($0.06–0.25), so the second bill grows with your volume.
How do I set up own drivers on Flipdish?
- Open a Shipday account and choose a plan; the Flipdish integration needs an active subscription.
- In Flipdish POS, set Operating Configuration → Delivery to Use own drivers.
- Add each driver under Add-ons → Staff with the Driver role and their email and phone.
- Install Shipday Drive on each driver's phone; they sign in with the email you registered. Not Shipday Dispatch.
- Assign delivery orders from Flipdish POS; active drivers are listed first.
- Work out the real cost of each delivery, wages included, in the own delivery cost calculator.
When is Flipdish the better choice?
- You want website, app, kiosks, POS and card payments from one supplier, with Flipdish's support team, and are fine with a 12-month term.
- You want automatic assignment and route tools for your drivers, which Shipday's paid plans add.
- You're in Ireland or the UK and want a local supplier for ordering, with drivers through Shipday.
How Menuthere compares
Menuthere includes the driver app in the same plan as ordering. On Pro (US$39 a month; UK stores are billed in US dollars too):
- drivers use the Menuthere Delivery App on iPhone and Android; you assign an order and the driver gets a New Delivery Assignment push;
- your customer's order page shows the driver's name, an arrival estimate, a live map and a Call button;
- one bill, no per-order or per-delivery fee from Menuthere, no contract.
What it doesn't do: you assign each order by hand (no auto-dispatch, route optimisation, batching or photo proof of delivery), and there are no kiosks or Menuthere POS hardware.
Menuthere Pro can send WhatsApp order updates from your own number, billed by Meta at its rates with no markup. In the US, Meta doesn't deliver WhatsApp marketing messages to +1 numbers, so WhatsApp sends order updates (utility messages, about US$0.0034 each) but not promotions; use email for offers.
See Menuthere vs Flipdish, Flipdish alternatives and Menuthere vs Shipday.
Comparing driver tools side by side? See the best restaurant delivery management software, scored.
Ordering and a driver app with live tracking on one $39 plan.
Frequently asked questions
Does Flipdish have its own driver app?
Not for your own drivers, per Flipdish's help centre on 20 October 2026. Drivers must use the Shipday Drive app, and the integration needs an active Shipday subscription. Flipdish POS shows drivers' live location and lets staff assign orders to them.
Do I need a Shipday subscription to use my own drivers on Flipdish?
Yes. Flipdish's help article says Shipday driver management requires an active subscription and that the integration won't work correctly without one. Shipday bills it separately from Flipdish.
How do I add a driver in Flipdish?
In Flipdish POS, go to Add-ons → Staff → + Add, enter the driver's name, email and phone number with the country code, and select Driver as the role. The driver then installs Shipday Drive and logs in with that email.
Are collection orders sent to drivers in Flipdish?
No. Flipdish's help article says only delivery orders are dispatched to drivers, not collection orders.
Sources (4)
- Flipdish Help Center, "Using Shipday driver management with Flipdish POS": https://help.flipdish.com/en/articles/13714052-using-shipday-driver-management-with-flipdish-pos ("Updated over 2 weeks ago"; read 20 Oct 2026): "Use own drivers"; "Require Customer Name"; Add-ons → Staff → + Add; "Select Driver as the role"; "Drivers must use the Shipday Drive app"; "requires an active subscription"; "Without an active subscription, the integration will not function correctly"; "Track drivers in real time"; assign to a specific driver; Active/Offline status; only delivery orders dispatched; don't install Shipday Dispatch.
- Flipdish, Delivery driver tracking: https://www.flipdish.com/pos-system/delivery-driver-tracking (read 20 Oct 2026): "monitor your riders' locations in real-time"; "Orders are grouped and auto-assigned to maximise efficiency"; "Riders receive instant notifications when new orders are assigned"; no price shown.
- Shipday pricing: https://www.shipday.com/pricing (read 20 Oct 2026, default USD view, per-country selector): Basic $0 (300 orders, 10 drivers, POD); Professional Lite $29 (+$0.06, SMS/WhatsApp notifications, standard auto-dispatch); Professional $49 (+$0.10); overage up to $0.25 on Business AI.
- Worked example: 29 + 100 × 0.06 = 35; 49 + 100 × 0.10 = 59; 119 + 35 = 154; 119 + 59 = 178.