Can a customer stop my WhatsApp offers?
Updated 11 October 2026
Yes. WhatsApp has an Offers and announcements setting. Customers can say they are interested or not, or stop marketing messages from your business. After a stop, your offer is not delivered.
- Setting: it is called Offers and announcements, and the customer controls it.
- Not interested: this can lower how many offers WhatsApp lets you send that customer.
- Stopped: on the API, a marketing message to that customer is accepted but not sent, and the status shows failed with code 131050.
- Resume: the customer can switch offers back on later.
- Tip: send fewer, useful offers so people keep them on.
Your ordering link works for everyone
Your Menuthere ordering link and QR code work for every customer, whatever they chose for offers, so repeat orders never depend on one message.
Next questions
Sources (1)
- Marketing templates: user preferences, WhatsApp Business Platform (Meta for Developers), read 11 October 2026