India restaurant and delivery-commission statistics (2026)

This page collects the most-cited statistics on India's restaurant industry, online food delivery, delivery-app commissions, ONDC, GST and UPI — and attributes every number to a named source with a date. Where a figure is a claim rather than an official rate (most "commission" numbers are), we say so. Neither Zomato nor Swiggy publishes a single commission rate, so treat all commission figures below as reported or alleged, not official.

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Key numbers at a glance

• India's food-services industry was valued at ₹5,69,487 crore in FY2024, projected to ₹7,76,511 crore by FY2028 (NRAI, India Food Services Report 2024).
• The sector directly employs 85.5 lakh people and contributes ₹33,809 crore to the exchequer (NRAI, IFSR 2024).
• Eternal's (Zomato's) food-delivery Gross Order Value reached ₹32,224 crore in FY2024, up 23% year on year (Eternal Ltd investor materials).
• Swiggy reported a food-delivery Gross Order Value of ~₹24,717 crore and an average order value of ₹408 in FY2024 (Swiggy Ltd DRHP).
• Since 1 January 2022, the delivery platform (e-commerce operator) is liable to pay the 5% GST on restaurant services supplied through it (CBIC, Notification 17/2021-CT(R); Circular 167/23/2021-GST).

1. India restaurant / food-services industry

2. Online food delivery market

Market-size figures from consultancies are estimates; they are widely cited but are not audited filings. Treat as directional.

3. Zomato (Eternal) and Swiggy

4. Delivery-app commissions (reported / alleged — not official)

Important: neither Zomato nor Swiggy publishes a single, official commission rate. The figures below are what named parties have stated, mostly in the context of complaints and litigation. They are not confirmed platform rates and will vary by city, cuisine, contract and date.

See per-platform detail on our Zomato commission India and Swiggy commission India pages.

5. Competition Commission of India (CCI) action

The DG's findings are confidential and were reported via news; as of this page there is no public final CCI order. Label accordingly if you cite this.

6. ONDC food & beverage

7. GST on restaurant food

This means a restaurant's menu-price GST on marketplace orders is collected and paid by the platform — a key reason to compare marketplace and direct-order economics carefully.

8. UPI (digital payments)

UPI figures are reported across many secondary trackers with some variation; the above is attributed to the PIB/Ministry of Finance release. Verify the exact figure on the PIB page before citing.

Why this matters for restaurants

The numbers point one way: delivery is huge and growing, platform commissions are contested and high, and the platform now carries the 5% GST on marketplace restaurant service. Every order you move to your own channel keeps the commission and the customer relationship. Menuthere is 0% commission on every plan: run your online ordering, WhatsApp orders and own delivery direct.

0% commission, no contract.

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Methodology

Every statistic on this page is attributed to a named source and a date. We prefer primary filings (annual reports, Swiggy's DRHP, government notifications, ONDC/NRAI/NPCI) over blog aggregations. Commission figures are labelled as claimed or alleged because neither Zomato nor Swiggy publishes an official rate. Consultancy market-size estimates are labelled as estimates. If you cite a figure, cite the original source named here, not this page alone. Figures were compiled on 21 October 2026.