WhatsApp ordering for restaurants in Oman

An Oman restaurant can take orders on its own WhatsApp number with no delivery-app commission. With Menuthere, the customer sends "Hi", taps Order Now, orders from your menu in Omani rials and gets each update in the same chat. You pay your plan and Meta's message fees — nothing to Menuthere per message. Meta made Oman a standalone market on October 1, 2026; on that card, each order update to an Omani (+968) number costs US$0.0247.

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What Meta charges for WhatsApp messages in Oman

Meta charges per delivered message, priced by category and by the country of the customer's number. Until October 1, 2026, Oman shared a regional rate; Meta made it a standalone market on that date. Oman is billed in US dollars (Meta publishes no Omani rial card). On the card effective October 1, 2026:

• Order updates are utility templates and are always billed from October 1, 2026, even inside the 24-hour window.
• Only service messages have a free tier: 1,000 a month per business number, which covers the reply to "Hi".
• Oman's utility rate sits mid-table for the Gulf — higher than Saudi Arabia (US$0.0107) and Qatar (US$0.012), lower than Kuwait. A lean flow keeps costs down; see the example.
• Prices can change only on January 1, April 1, July 1 or October 1. Check live figures in our WhatsApp cost calculator.

How a WhatsApp order works with Menuthere

1. The customer sends "Hi" to your number, from your Instagram bio, Google listing or a sticker on the bag.
2. Your number replies with an Order Now button. The link signs them in automatically.
3. They order from your web menu: photos, sizes, add-ons, prices in OMR, delivery or pickup.
4. Updates arrive in the same chat: order placed, accepted, ready, dispatched with a Track Order button, and completed.

The reply to "Hi" is a service message; each update is a utility template. For the full setup route, see how to get the WhatsApp Business API (the connect flow is the same across the Gulf).

Paying for WhatsApp orders in Oman

Stripe doesn't open accounts in Oman, so there's no online card checkout through Menuthere yet, and WhatsApp's own in-chat payments aren't available here either. Customers pay:

• Cash or card on delivery, taken by your rider.
• Pay at pickup at the counter.
• Your own payment link, if you use a local gateway.

If you use an Omani gateway such as Thawani or a bank gateway, add it to the request list in Settings → Payments & tax; requests decide which we add next. Never ask for card numbers inside the chat — WhatsApp's policies forbid it.

Delivery apps and WhatsApp in Oman

Most Oman restaurants keep the delivery apps — talabat and Akeed are the names Muscat owners know — for discovery, and move their regulars to WhatsApp to cut commission. Menuthere takes no commission on a WhatsApp order; you pay only the Meta message fees above and your plan.

Worked example: a Muscat kitchen with 400 WhatsApp orders a month

Say 400 regulars a month order on WhatsApp at an average of OMR 7 (OMR 2,800 in sales), all to Omani numbers, your account on the USD card.

The lean flow keeps the "Hi" reply plus three updates: order placed, dispatched (with tracking) and completed. Customers check the tracking page as often as they like at no message cost.

Local checklist for Oman restaurants

• Prices in OMR, with 5% VAT included where you're VAT-registered.
• Arabic names on your best sellers (every plan); the whole-menu language button is on Lite and up.
• Welcome and update messages written in the language your customers use.
• A payment method added in Meta's billing, or service replies stop once the free 1,000 are used.
• Order link printed as a QR sticker with the WhatsApp QR code maker, and a pre-filled "Hi" link with the WhatsApp link generator.

More context: our Oman online ordering system.

How to start

1. Create your free ordering page and import your menu from a photo or PDF.
2. Upgrade to Pro (7-day free trial; a card is needed to start, and nothing is charged until it ends).
3. Connect your number with Facebook sign-in under Sales channel → WhatsApp, then switch on the Welcome and order-update flows.
4. Send yourself a test "Hi" from another phone.