Online ordering system for UK restaurants and takeaways

It has two halves. The customer side is a mobile-friendly menu on your own link or domain: customers pick items, sizes and extras, choose collection or delivery, and pay. The kitchen side is where orders land, on a dashboard, a phone app and a kitchen printer, so staff can accept, cook and mark the order ready.

The difference from Just Eat, Deliveroo or Uber Eats is ownership. On an app, the platform owns the customer and charges a cut of every order. On your own system, the customer orders from you, you see their name and number, and you pay a flat monthly fee or nothing at all. Most UK owners use both: the apps bring new customers, and your own system turns them into regulars who order direct next time.

Allergens: give allergen information for the 14 major allergens before the customer buys and again at delivery (the FSA's distance-selling rule), on the menu itself or one click away, then with a sticker, a printed menu or the driver at delivery. On Menuthere, tag the 14 allergens on each dish, on every plan including Free, and customers see them when they open a dish. Keep a full allergen matrix too.

Calories: menu calorie labelling applies only to businesses with 250 or more employees in England (since April 2022); ignoring an improvement notice can bring a £2,500 fixed penalty. Most independents are exempt. If you show calories, add the kcal to each dish in Menuthere.

Prices and VAT: prices must be in sterling and include VAT (Price Marking Order 2004), and mandatory charges must be in the total price shown (Digital Markets, Competition and Consumers Act 2024, section 230, since 6 April 2025). Hot takeaway food is standard-rated at 20%; cold takeaway food is generally zero-rated (HMRC VAT Notice 709/1). See VAT on takeaway food.