Grafterr pricing, reviews and alternatives for UK takeaways (2026)
Updated 19 October 2026
Short answer: Grafterr is a UK hospitality EPOS with online ordering, delivery management, table bookings and loyalty. It has a Free forever plan (one till licence), Standard at £55 a month and Pro at £75 a month, plus an Enterprise tier. Online ordering appears from the Standard plan. On Trustpilot it scores 4.2/5 from 225 reviews. Alternatives worth comparing are eTakeawayMax, Storekit, Foodhub, Epos Now and Menuthere.
Below: what's in each Grafterr plan, what owners say, and when another option fits better. Facts checked 11 October 2026.
What is Grafterr?
Grafterr sells an EPOS and ordering platform for takeaways, restaurants, pubs and cafés. Its products include:
- EPOS with an AI menu builder, modifiers, meal deals and set menus,
- online and mobile ordering for collection and delivery,
- delivery management with live driver tracking,
- table management, online reservations and waiter pads,
- loyalty, gift vouchers and a marketing suite,
- kiosks (pricing not on the plans page).
It also publishes guides on topics like pub licences and takeaway online ordering, which is how many owners first find it.
Grafterr pricing (UK)
| Free forever | Standard | Pro | Enterprise | |
|---|---|---|---|---|
| Monthly price | £0 | £55 | £75 | Speak to sales |
| EPOS licences | 1 | 2 | 4 | Unlimited |
| Order types | In-store, collection, telephone, takeaway and delivery | + online and mobile ordering | Same as Standard | — |
| Card payments and pay by link | Yes | Yes | Yes | Yes |
| Kitchen printouts | Yes | Yes | Yes | Yes |
| Stock and ingredient tracking | — | Yes | Yes | Yes |
| Delivery management and live driver tracking | — | Yes | Yes | Yes |
| Staff management and rotas | — | Yes | Yes | Yes |
| Xero integration | — | Yes | Yes | Yes |
| Table management and online reservations | — | — | Yes | Yes |
| Loyalty, gift vouchers, marketing suite | — | — | Yes | Yes |
| Multi-site HQ reporting, franchise tools | — | — | — | Yes |
| Support | 24/7 email and live chat | Unlimited 24/7 | Unlimited 24/7 | — |
Not shown on the pricing page:
- card processing rates,
- set-up fees and hardware prices,
- kiosk and kitchen display prices,
- whether plan prices include VAT,
- yearly prices (there's a monthly/yearly toggle).
Contract and payments (from Grafterr's merchant terms, updated 28 May 2026):
- Fixed terms of 12, 24 or 36 months are offered, and they renew automatically for the same length.
- Direct online sign-ups are on a rolling basis, with 30 days' notice.
- Card payments can run through Grafterr Pay (powered by Stripe), Grafterr Pay+ (powered by Adyen) or a third-party provider such as Worldpay, Paymentsense or SumUp.
- Account data is deleted 30 days after you cancel, so export it first.
Year-one software cost: Standard £55 × 12 = £660. Pro £75 × 12 = £900. Card fees and hardware are extra.
Grafterr reviews: what owners say
| Platform | Score | Reviews |
|---|---|---|
| Trustpilot | 4.2 / 5 ("Great") | 225 (81% five-star, 16% one-star; 36 in the last 12 months) |
What owners like:
- Patient, professional staff during set-up.
- Quick support, often from named agents.
- A system that's easy to use day to day.
What owners complain about:
- Account restrictions and withheld funds, with little explanation.
- Slow replies to support tickets.
- Phone support that's hard to reach, with callers told to raise a ticket.
- Hardware arriving with missing parts, and a disputed refund.
The fund-holding complaints are worth taking seriously. Ask who processes your card payments, when payouts land, and what triggers a hold.
Grafterr alternatives compared
| Grafterr Standard | Menuthere | eTakeawayMax | Storekit | Foodhub | |
|---|---|---|---|---|---|
| Monthly price | £55 | Free; Lite US$17/mo | £10–£20 per week | £0 entry plan | Weekly rental (quote) |
| Commission | None stated | 0% | 0% | Per-order fee (see Storekit's pricing page) | "No commission on your own orders" |
| Full EPOS | Yes | No (counter billing is a POS add-on, US$10 a month) | Platinum (£20/week) | Not advertised (connects to tills via Deliverect) | Yes |
| Online ordering | Yes | Yes | Yes | Yes | Yes |
| Delivery-app integration | Not advertised (Uber Direct couriers instead) | No | Platinum | Via Deliverect | Yes (Integrations; price on quote) |
| Driver tracking | Yes | Yes (riders app, Pro) | Platinum | Not advertised | Yes (Delivery Management) |
| Table bookings | Pro | Yes (Lite, US$17/mo) | Platinum | Not advertised | Yes (in its branded app) |
| WhatsApp ordering | Not advertised | Yes (Pro) | No | Not advertised | No |
| Contract | Rolling (online sign-up, 30 days' notice) or 12/24/36 months | None | 90-day money-back trial, then rolling 12 months | Ask Storekit | 8-week initial period, then rolling 12 months |
Menuthere: best if you already have a till
Menuthere is a commission-free ordering layer. Free plan: ordering website and QR codes (up to 50 orders a month). Lite: unlimited orders, your own domain, advanced delivery zones, scheduled orders, coupons and Stripe payments into your own account. Pro: WhatsApp ordering on your own number, loyalty and a riders app with live tracking. Lite is US$17 a month and Pro US$39 a month, billed in US dollars, with a 7-day free trial on both. The trial needs a card, but nothing is charged until it ends. Orders ring on a phone and print in the kitchen. Limits: no full EPOS (counter billing is a POS add-on at US$10 a month), no kitchen display screen, no rota tools, and no delivery-app integration.
eTakeawayMax: best weekly-priced bundle
A UK takeaway platform since 2012, priced weekly with no commission. See eTakeawayMax alternatives.
Storekit: best pay-as-you-go
No monthly fee on its entry plan; you pay per order. See Storekit pricing.
Foodhub: best for a marketplace listing
EPOS rental plus a listing on Foodhub's consumer app. See Foodhub fees UK.
Epos Now: best big app store
See our Epos Now review.
When Grafterr is the better choice
Be fair to it. Grafterr suits you if you:
- want an EPOS and online ordering in one system,
- run your own drivers and want live tracking,
- want stock, rotas and Xero in the same place,
- like a free starting plan you can grow from.
It may not suit you if you only need online orders and already have a till you like.
Questions to ask Grafterr
- What's my card rate, and who is the payment processor?
- When do payouts land, and what can trigger a hold?
- Is there a contract? What's the notice period?
- What do hardware, kiosks and a KDS cost?
- Are prices ex VAT?
- Can I export my menu, customers and order history?
Create your free ordering page. 0% commission, no contract, and it runs alongside the till you have. Secondary:. Comparing tills? Read.
FAQs
How much does Grafterr cost?
Grafterr has a Free forever plan, Standard at £55 a month and Pro at £75 a month. Enterprise pricing is on request. Card fees, hardware and set-up aren't listed.
Does Grafterr do online ordering?
Yes. Online and mobile ordering are listed on the Standard plan and above. The Free plan covers in-store, collection, telephone, takeaway and delivery orders taken on the EPOS.
Is Grafterr any good?
Grafterr scores 4.2/5 on Trustpilot from 225 reviews. Owners praise set-up and ease of use. Complaints focus on withheld funds, slow ticket replies and hard-to-reach phone support.
Does Grafterr charge commission?
Its pricing page lists monthly plans and doesn't mention commission. Card processing fees still apply. Ask for your rate in writing.
What are the best Grafterr alternatives?
eTakeawayMax, Storekit, Foodhub and Epos Now offer EPOS or ordering bundles. If you only need online ordering alongside your current till, Menuthere has a free plan with 0% commission.
Does Grafterr have a contract?
Grafterr's merchant terms offer fixed terms of 12, 24 or 36 months that renew automatically, or a rolling plan with 30 days' notice for direct online sign-ups. Check which one you're signing.
Sources (11)
- Grafterr UK pricing: Free forever £0, Standard £55/month, Pro £75/month, Enterprise; plan inclusions. https://www.grafterr.com/uk/epos-pricing (accessed 11 Oct 2026)
- Trustpilot, Grafterr: 4.2/5, 225 reviews (81% five-star, 16% one-star). https://uk.trustpilot.com/review/grafterr.com (accessed 11 Oct 2026)
- Foodhub for Business, online ordering and terms. https://www.foodhubforbusiness.com/online-ordering/ (accessed 11 Oct 2026)
- Storekit pricing page (behind a Cloudflare block; not read). https://storekit.com/resources/pricing (accessed 11 Oct 2026)
- Stripe UK pricing: 1.5% + 20p standard UK cards. https://stripe.com/gb/pricing (accessed 11 Oct 2026)
- Menuthere pricing. https://menuthere.com/en/pricing (accessed 11 Oct 2026)
- Grafterr merchant terms (iHybrid Limited, updated 28 May 2026): 12/24/36-month auto-renewing terms, rolling online sign-ups with 30 days' notice, Grafterr Pay (Stripe), Grafterr Pay+ (Adyen), third-party processors, data deleted 30 days after cancellation. https://www.grafterr.com/uk/terms-and-conditions (accessed 11 Oct 2026)
- Grafterr online ordering and delivery management (Uber Direct, driver tracking; no delivery-app integration listed). https://www.grafterr.com/uk/products/online-ordering and https://www.grafterr.com/uk/products/delivery-management (accessed 11 Oct 2026)
- eTakeawayMax packages: £10, £14.50 and £20 per week; "rolling 12-month agreement", 90-day money-back guarantee. https://etakeawaymax.co.uk/packages/ (accessed 11 Oct 2026)
- Foodhub for Business integrations, delivery management and terms (27 Mar 2026: 8-week initial period, then rolling 12 months). https://www.foodhubforbusiness.com/integrations/ and https://www.foodhubforbusiness.com/terms/ (accessed 11 Oct 2026)
- Storekit on Deliverect. https://www.deliverect.com/en/integrations/storekit (accessed 11 Oct 2026)