Can my WhatsApp ordering bot send a sticker, contact card or location?

Yes, within 24 hours of the customer's last message. Free-form replies can be text, image, sticker, location, contacts and more. After the window, only approved templates.

• Formats: text, image, audio, video, document, sticker, location, contacts, address and reaction.
• Interactive: reply buttons, lists, CTA URL buttons, location requests, call buttons and Flows.
• No approval: these are service messages. They are free-form and need no pre-approval.
• 24-hour timer: it starts when the customer messages or calls and resets if they do again. When it closes, send only pre-approved templates.