How do I stop customers asking 'where is my order?' on WhatsApp?

Give the customer a time when you accept the order, message when the status changes (accepted, ready, on its way), and let them follow a live status page themselves. Fewer questions come in.

• Give a time: say when to expect it as soon as you accept.
• Message on change: tell them when it is ready or on its way.
• Tell them early: if you will be late, say so before they ask.
• Status page: a page they can open themselves answers the question before they message.