I turned off the WhatsApp cart, so why do customers still see it?

WhatsApp says a change to cart settings may take up to 24 hours to apply. Wait a day before you decide it failed, and tell customers how you want orders sent in the meantime.

• Give it 24 hours: WhatsApp's own help page says cart changes may take up to 24 hours.
• What the cart does: customers browse your catalog, add items to a cart and send the cart to you as a WhatsApp message.
• Until it switches off, you may still get cart messages, so read each order message for items already in a cart.
• Say how to order in your greeting message and profile, so customers know what to send instead.