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WhatsApp orders, under control
Orders buried in WhatsApp chats get missed, doubled or lost between staff. Let customers order from a menu link instead. Each order lands in one dashboard, the partner app rings until it is accepted, and the customer follows its status.
Free plan: 50 orders a month and 0% commission. Start with your Google listing.
Not on Google? Create it manually
The problem
If you take orders in WhatsApp chats, the chat is the order book. That works until it doesn't. These are the four places it usually fails.
A new order is one more chat between the others. The Business app can send a greeting when a customer first writes and after 14 quiet days. It does not place, count or chase an order.
The Business app works on one phone plus up to four linked devices, and everyone sees the same chats. Assigning a chat to one person needs a Meta Verified or Meta One subscription. Nothing stops two people answering the same customer.
The customer asks where the order is and someone scrolls up to find out. A label can mark a stage for you. A label cannot tell the customer.
Paying a business inside the chat exists only in India, Brazil, Mexico and Indonesia. Elsewhere it is a bank transfer, a link or cash. A screenshot is only a picture, so check the money in your own bank, UPI or gateway app.
The free app
The free app is enough for a while. If you take a few orders a day and type every reply yourself, these tools keep the chats in order.
| Tool | What it does for orders | Limit, from WhatsApp |
|---|---|---|
| Labels | Tag each chat with a stage: New, Confirmed, Paid, Delivered. How to use labels for orders. | Up to 20 labels. WhatsApp is rolling out lists in their place, so your app may say Lists. |
| Quick replies | Type "/" to send a saved reply: your menu link, payment details, delivery areas. Quick replies for orders. | Up to 50 saved. Media is not supported on Web or Desktop. |
| Greeting message | Replies when a customer first writes, and after 14 days of silence. | Needs an internet connection. Switched off when Meta Business Agent is connected. |
| Away message | Replies outside your hours, on a schedule you set. Set an away message. | "Outside business hours" works only if you have set your business hours. |
| Catalog and cart | Customers browse your items and send their cart to you as a message. Catalog and menu page. | Items are reviewed by WhatsApp. The cart arrives as a chat message you still enter yourself. The help page lists no size or add-on field for items. |
| Linked devices | A second person answers from another device. Staff on one number. | One phone plus up to 4 linked devices. Devices log out if the phone is unused for 14 days and disconnect after 30 days of inactivity. |
| Assigned chats | Give each chat an owner. Two staff, one order. | Meta Verified or Meta One subscription only, with up to 10 devices. |
| Broadcast list | Send one message to many customers. | Up to 256 contacts who saved your number. Not supported on Web or Desktop. |
Read from WhatsApp's own pages on 30 September 2026. These tools work when you type each total and each reply yourself. They do not send a status update when an order changes, and Meta does not allow bulk or automated messaging from the Business app. For the full comparison with the API, see Business app or API.
The fix
Order management gets easier when each order is a record in a dashboard. Here is how that works on Menuthere.
They tap your menu link from a WhatsApp message, a table QR code, your Google listing or your website. The menu opens in the phone's browser, so there is no app to install. On Pro, a customer sends "Hi" to your number and gets an Order Now button that opens the menu already signed in. See WhatsApp ordering and how to get your order link.
Website, QR, table and WhatsApp orders all arrive in the Menuthere dashboard and the partner app for Android and iPhone. Orders from a WhatsApp Order Now link are tagged WhatsApp. Items, sizes, add-ons, address and payment choice arrive complete, so nobody retypes them. At a table, a second order from the same customer joins their open bill. See table ordering.
Alerts repeat until the order is accepted, and auto-accept can take it for you. Staff logins are unlimited, so the person on shift opens the app and sees the same list. Nobody shares one phone.
Every order is saved. The Free plan keeps the last 30 days and basic analytics. Lite adds full order history and a customer list export. If you run a Petpooja POS, Pro includes Petpooja set up for you for a one-time fee; see Petpooja. For the wider view, see restaurant order management.
Order status
Most "where is my order" messages are avoidable when the customer can see the answer.
The customer opens one link and sees where the order is. Nobody on your staff has to answer the same question by hand.
From your own WhatsApp Business number: order placed with the bill and a View Order button, accepted, food ready, dispatched with a tracking link, completed and cancelled. You can edit the messages in the flow builder. Customers who start from your WhatsApp number get updates in the same chat.
On every plan, customers can chat with you on WhatsApp and you get a copy of each order on your number. The order itself stays in the dashboard, so the chat does not have to hold it.
Payments
On Menuthere the customer picks how to pay at checkout, and the order is marked with that choice. The gateway records each online payment, so there is no screenshot to check. Fees go to the gateway, and Menuthere adds none. Read more in how to avoid fake payment screenshots.
Online payments are available in India and in the countries where Stripe opens accounts. In other countries, use cash, pay on pickup or your own payment link.
Compared
An API inbox means a provider's shared inbox or bot on the WhatsApp Business Platform. Menuthere is an ordering system with WhatsApp on top. It does not replace a chat inbox.
| Job | Business app (free) | API inbox from a provider | Menuthere |
|---|---|---|---|
| Where the order is | A chat | A chat in a shared inbox, plus whatever the provider builds | A structured order in a dashboard and the partner app |
| Several staff | One phone plus 4 linked devices. Assigned chats need Meta Verified or Meta One. | As many agents as the provider's inbox allows | Unlimited staff logins on the same order list |
| Alert for a new order | A phone notification for a chat | Depends on the provider | The partner app rings until the order is accepted, on every plan |
| Status for the customer | You type it | Automatic messages need the API. Outside 24 hours they need approved templates. | A status page on every plan. Automatic WhatsApp updates on Pro. |
| Payments | In the chat only in India, Brazil, Mexico and Indonesia. Elsewhere a link or transfer. | WhatsApp's payments API is documented for India and Brazil | Cash or your own link on Free. Online on your own gateway from Lite. |
| What you pay | Free | Set by each provider, plus Meta's per-message fees | Free $0 (50 orders a month), Lite $9, Pro $39 a month. Meta's message fees go to Meta. |
Provider prices are set by each provider. If your customers will only ever type their order in a chat, an inbox is the right tool. If you want them to order from a menu, use an ordering system. See pricing for the Menuthere plans.
Which fits
Start free. If you get a few orders a day and type every reply, the Business app with labels and quick replies is fine. When typing totals is the slow part, put a Menuthere link in your quick replies. The Free plan includes 50 orders a month. After that the menu turns view-only for ordering until the 1st, or until you upgrade. See the free WhatsApp ordering system.
Meta charges for WhatsApp messages on the API, billed to your own WhatsApp account. Menuthere takes no cut. From 1 October 2026 replies inside the 24-hour window are charged after 1,000 free service messages a month per number. Work out your own cost with the WhatsApp cost calculator.
Questions owners ask
Find your restaurant on Google and get a menu link for your orders. The free plan has 50 orders a month and 0% commission.
Meta
Tech Provider
Official Meta Tech Provider
Menuthere is an official Meta Tech Provider. Your WhatsApp ordering, broadcasts and live order updates run on Meta's own WhatsApp Business Platform, the same one global brands rely on.
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