Does Malaysia's PDPA apply to a restaurant's WhatsApp offers?
Updated 14 October 2026
Likely yes. The PDPA 2010 regulates personal data processing in commercial transactions, so keeping customer numbers for offers is covered.
- Removal right: the PDP Department says a person can ask an organisation to remove their details from direct marketing, and it must tell them when done.
- Keep an opt-out list and honour stop requests.
- Ask clearly before sending offers.
- Meta also requires opt-in.
- The Act was amended in 2024, so check the current text. Not legal advice.
Message customers from your own number
Menuthere sends order updates, broadcasts and comeback messages from your own WhatsApp number. Check your local rules yourself.
Next questions
Sources (3)
- The PDPA 2010 (Act 709) aims to regulate the processing of personal, JPDP (Malaysia Personal Data Protection Department), read 14 October 2026
- Data subject rights: if an organisation holds your details for direct, JPDP (Malaysia Personal Data Protection Department), read 14 October 2026
- WhatsApp Business Messaging Policy requires opt-in permission from, WhatsApp Business, read 14 October 2026
