How do I handle a refund request from a customer on WhatsApp?

Refund to the way the customer paid. Confirm the order and amount in the chat, then send the money back to the same card or account. Never ask for a full card number on WhatsApp.

• Reply in the same chat, name the order and say how much you will refund and when.
• A card refund can only go back to the original payment method, not to another card or account.
• The customer may see a card refund about 5 to 10 business days later, depending on the bank.
• WhatsApp's policy says not to ask people to share full card numbers or other financial account numbers.