How do I tell new customers from regulars on WhatsApp orders?
By the Menuthere editorial team · Last updated
Save every customer who orders with a name and a short tag, then use labels or lists for 'new' and 'regular'. You will see who is who at a glance.
- Save the number with the customer's name and a tag, such as the area or 'regular'.
- Use a 'new' and a 'regular' label or list so each chat is marked.
- Give regulars their usual order quickly, and ask new customers for every detail.
- Move a customer from new to regular after their second or third order.
- Keep the tags short and the same every time, so the whole team uses them.
See who orders often, without scrolling chats
With orders coming through your Menuthere link, the store keeps an order history and a customer list you can export, so you can see who is new and who orders often.
Next questions
Sources (1)
- Menuthere: solutions/online-ordering-system, Menuthere, read 20 October 2026