Should I take orders on Instagram DMs or WhatsApp?

WhatsApp is the better place for orders. Use Instagram to show your food and send people to your order link.

• On Instagram, a business can reply within a standard window, 24 hours for most customer actions.
• After someone messages from a click-to-message ad, that window can last up to 7 days.
• On WhatsApp customers already expect to message food businesses, and your chat stays one place.
• Put the same order link or WhatsApp link in your Instagram bio.
• Do not run two inboxes by hand. Pick one place where orders are taken.