What do I do when a customer changes their WhatsApp order after I start cooking?

Check what is already cooked, say what can still change and any extra charge, and confirm the new order in writing.

• Look at what the kitchen has already started before you answer.
• Say plainly what can change and what cannot, and the price of the change.
• Confirm the new order back in one clear message.
• Set a simple rule, such as no changes once cooking starts, and say it in your greeting.
• If you cannot change it, offer a small fix like a discount on the next order.