What if a customer edits or deletes their WhatsApp order message?

Customers can edit a message within 15 minutes and delete it within two days. An order you read may change, so re-read the chat before cooking and confirm the final order back.

• Edit: text, or media with a caption, can be edited within 15 minutes of sending.
• Delete: a customer can delete a sent message within two days.
• Habit: before cooking, scroll to the end and reply with the final items and total.
• Bots: WhatsApp says edited messages currently reach the API as an unsupported message type, so a bot may not see the change.