Can I react to a customer's order message with an emoji on WhatsApp?
Updated 6 October 2026
Yes, on the WhatsApp Business API. You can send an emoji reaction to a message a customer sent, such as a thumbs-up on their order.
- A reaction needs the id of the customer's message. The message must be less than 30 days old.
- You cannot react to a deleted message or to another reaction.
- A reaction is the one kind of service message Meta still does not charge for after 1 October 2026.
- A reaction is not an order confirmation. Send a real confirmation message too.
- Only a "sent" status comes back for a reaction, with no delivered or read.
Acknowledge every order without lifting a finger
Menuthere sends the customer an automatic order-status update on WhatsApp the moment you accept an order. The partner app rings until someone accepts it, so nobody has to remember to reply by hand.
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Sources (2)
- Reaction messages, Meta for Developers, read 6 October 2026
- WhatsApp Business Platform changelog, Meta for Developers, read 30 September 2026