Can my WhatsApp ordering bot show typing and blue ticks?

Yes. On the WhatsApp API a system can mark a customer's message as read and show a typing indicator while it prepares the reply.

• The typing indicator goes away when you reply, or after 25 seconds.
• WhatsApp advises showing it only if you will actually respond.
• A message can be marked as read within 30 days of receipt.
• It makes a bot feel less like silence while the customer waits.