How do I send delivery updates on WhatsApp?

Type each update in the chat on the free Business app, or send them automatically on the API. An API delivery update is a utility message: ₹0.115 in India.

• App: write “Your order is on its way” yourself, or save it as a quick reply. The app has no per-message fee.
• API: updates go out on their own as templates that Meta approves first. Meta lists “order on its way” as a utility example.
• Rates per update: India ₹0.115, UAE AED 0.0576, US and Canada US$0.0034.
• Keep updates about the order. Adding a promo makes the message marketing, which costs ₹0.8631 in India.
• From 1 October 2026, updates are charged even inside the 24-hour window. API free-form replies get 1,000 free a month per number.