How do I send “being prepared” and “ready for pickup” messages?
Updated 30 September 2026
Type each status in the chat, or save it as a quick reply. On the API the messages go out on their own as utility messages, ₹0.115 each in India.
- App: save both messages as quick replies (up to 50 in all) and send them by typing “/”.
- API: each status is a template that Meta approves first. An approval decision can take up to 24 hours.
- Keep the message about the order only. Adding a promo makes it a marketing message, ₹0.8631 in India.
- Utility rates per message: India ₹0.115, UAE AED 0.0576, UK US$0.022, US and Canada US$0.0034.
Order updates that send themselves
Menuthere sends automatic order-status updates on your own WhatsApp number and submits the message templates they need to Meta for you. Customers can also follow a live order-status page.
Messages to copy
| Moment | Message |
|---|---|
| Being prepared | Hi Anita, your order #123 is being prepared. We will message you when it is ready. |
| Ready for pickup | Hi Anita, your order #123 is ready for pickup at the counter. |
Next questions
Sources (4)
- Pricing on the WhatsApp Business Platform, Meta for Developers, updated 28 September 2026
- Template categorization, Meta for Developers, updated 15 September 2026
- Template review, Meta for Developers, updated 17 June 2026
- How to use quick replies, WhatsApp Help Center, read 30 September 2026