What does 'Items can't be displayed' mean in my WhatsApp catalog?
Updated 13 October 2026
WhatsApp calls it a known temporary issue. Your dishes are not deleted. Check your connection, update WhatsApp Business and reopen the app.
- Check your device's internet connection and try again later.
- Update WhatsApp Business to the latest version.
- Close the app and open it again.
- If a dish was rejected and you think that is wrong, you can appeal the rejection.
Orders that do not wait for the catalog
Customers can open your menu from the Order Now button on Menuthere's WhatsApp ordering, or from the free WhatsApp order page, so orders do not depend on the catalog loading.
Next questions
Sources (1)
- Catalog items can't be displayed, WhatsApp Help Center, 13 October 2026