Does WhatsApp review my catalog items before customers see them?
Updated 2 October 2026
Yes. Every image you upload is reviewed, and an item shows to customers only after WhatsApp approves it.
- A rejected item shows a red exclamation icon in the catalog.
- Tap Request another review if you think the rejection was a mistake.
- A collection is reviewed too. WhatsApp says this should take no more than 24 hours.
- Until an item is approved, customers cannot see it, so add new dishes before you need them.
Change your menu without waiting
Your Menuthere menu is your own page, so a new dish or price shows as soon as you save it. Customers order from it on your WhatsApp number, and you can mark a dish out of stock in one tap.
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Sources (2)
- WhatsApp Help Center help page, WhatsApp Help Center, read 2026-09-30
- WhatsApp Help Center help page, WhatsApp Help Center, read 2026-09-30
