How do I leave iFood without losing customers?
By the Menuthere editorial team · Updated
Do not drop iFood overnight. Build your own ordering channel first, move your repeat customers to it, then scale the app down once your own orders are steady. iFood takes 15.2% to 26.2% per order; your own link is 0% commission. With Menuthere you can run both and keep the full value of every order that comes through your own channel.
- Keep iFood for discovery while you build your own channel — don't switch it off first.
- Move repeat customers to your own link with a QR code, your Google listing and WhatsApp.
- Each own-channel order saves the 15.2–26.2% iFood would have taken.
- Menuthere is 0% commission on every plan, with a Free plan at US$0 to start.
- Scale the app down gradually once your own orders cover the costs.
Run your own channel alongside the app
Menuthere gives you an ordering site, QR codes and WhatsApp ordering at 0% commission, so you can keep iFood for reach and move regulars to your own link. Start on the Free plan at US$0 and keep the full value of every own-channel order.
Should I keep iFood on during the switch?
Yes, at first. iFood brings in orders you would lose if you switched it off before your own channel is ready. Run both: take new, first-time orders from the app, and nudge returning customers to your own commission-free link. Reduce the app only once your own orders are steady.
How do I move repeat customers to my own channel?
Reach the customers you already have and give them an easier, cheaper way to reorder. Put a QR code and your own link in the bag, on the receipt and on your social profiles, and invite regulars to order on WhatsApp next time.
- A card or QR code in every iFood bag pointing to your own menu.
- An order link on your Google Business Profile.
- WhatsApp reordering for regulars.
- The link in your Instagram and Facebook bio.
How much do I save by moving an order off iFood?
Every order you move off the app keeps the 15.2% to 26.2% iFood would have taken. On a R$100 order that is about R$15.20 on the Basic plan or R$26.20 on the Delivery plan. Your own channel charges a flat fee instead, so once your own orders cover it, the rest is pure saving.
| iFood | Your own channel | |
|---|---|---|
| Cost per order | 15.2–26.2% | 0% commission |
| Kept on a R$100 order | R$84.80–R$73.80 | R$100 minus payment fee |
| Cost model | Grows with sales | Flat monthly fee |
| Who owns the customer | The app | You |
What are my own channels after iFood?
Your menu lives on your own ordering link, reached through a QR code at the table and on packaging, your Google Business Profile, your Instagram bio and WhatsApp. These are free to set up and point straight at your page, where you pay no commission.
Who this is a good fit for
- Restaurants with repeat customers who could reorder from a direct link.
- Owners who want to cut app commission without losing the orders they already have.
Who this is not for
- A new place that still relies on the app's marketplace to find its first customers.
- Owners who need iFood to handle every delivery and have no way to deliver on their own.
Common follow-up questions
Will I lose customers if I leave iFood?
Not if you move them first. Keep the app on while you build your own channel, bring repeat customers over, and only scale iFood down once your own orders are steady.
Can I use iFood and my own channel at the same time?
Yes. Most restaurants do during the transition — iFood for discovery, your own link for repeat orders at 0% commission.
What does my own channel cost?
Menuthere is 0% commission on every plan. The Free plan is US$0, Lite is US$17/month and Pro is US$39/month — a flat fee, not a cut of each order.
Read next
Sources (3)
- iFood fees for restaurants, iFood, read 25 October 2026
- WhatsApp orders vs iFood — moving to your own channel, Brendi, read 25 October 2026
- Menuthere pricing — 0% commission on every plan, Menuthere, read 25 October 2026