What if a guest doesn't have a smartphone or doesn't want to scan?

Never force the scan. Staff can take the order the usual way and the guest can pay at the till.

• Keep a pad or your usual way of taking orders for guests who prefer it.
• sunday says guests without a smartphone pay through the server or POS.
• me&u says guests who do not want to use it can order with a server.
• Tell staff to offer help once, politely, and then take the order themselves.
• Older guests often like a waiter. Do not make them feel they must use a phone.