Can I see how many customers read my WhatsApp Business broadcast?
Updated 10 October 2026
Yes, for paid business broadcasts. You can see how many customers read and replied. People with read receipts off are not counted.
- Messages sent while your own read receipts are off are not counted either.
- You pay for each message that reaches a chosen customer within five days of sending.
- This feature is only in some countries. In some it is called business broadcasts.
- Counts are a guide, not an exact number of readers.
- Send an offer with your ordering link and watch the orders to see what worked.
Send offers that lead to orders
Menuthere's WhatsApp tools send broadcasts and comeback messages from your own number, and every message links customers back to your ordering page.
Next questions
Sources (1)
- About marketing messages, WhatsApp Help Center, read 10 October 2026
