How do I use labels to track WhatsApp orders?

Make one label for each order stage, such as New, Confirmed, Paid and Delivered, and add the right one to each order chat. The WhatsApp Business app allows up to 20 labels.

• Create labels in Tools. Give each a name and a colour. A simple set for orders: New, Confirmed, Paid, Delivered.
• To label an order, open the chat, choose Add to list, select the label and tap Done. One chat can carry several labels.
• Add the next label as the order moves on, so you always see what is still waiting.
• To see every chat with one label, open Tools, then Lists, and tap the label. You can also swipe down on the Chats tab.
• WhatsApp is rolling out “lists” to replace labels, so your app may show Lists instead of Labels.