How do I keep records of WhatsApp orders?
Updated 30 September 2026
Log each order in one place the moment you confirm it: items, total, payment and time in a sheet, or in an ordering system that stores it for you.
- Free app: label each chat (New, Paid, Delivered). You can create up to 20 labels.
- Copy the order into a sheet at confirmation: one row with items, total, payment mode, time and customer name.
- Customers with a WhatsApp username may not share their phone number, so note their name and ask for a number if you need one.
- API: Meta keeps message data for 30 days at most, so your provider or ordering system must save orders itself.
Every order saved without copying it by hand
Menuthere saves each order in your dashboard and partner app the moment it is placed, with order history and a customer list you can export. You also get a copy on your WhatsApp number.
Next questions
Sources (3)
- How to use labels, WhatsApp Help Center, read 30 September 2026
- Data Privacy & Security, Meta for Developers, updated 16 June 2026
- About sharing your phone number with businesses, WhatsApp Help Center, read 30 September 2026
