How do I keep records of WhatsApp orders?

Log each order in one place the moment you confirm it: items, total, payment and time in a sheet, or in an ordering system that stores it for you.

• Free app: label each chat (New, Paid, Delivered). You can create up to 20 labels.
• Copy the order into a sheet at confirmation: one row with items, total, payment mode, time and customer name.
• Customers with a WhatsApp username may not share their phone number, so note their name and ask for a number if you need one.
• API: Meta keeps message data for 30 days at most, so your provider or ordering system must save orders itself.