How do I use quick replies to take orders faster?
Updated 30 September 2026
Save the messages you type most under Tools > Quick replies (up to 50) and insert one by typing “/” in the chat. Save order confirmations, address requests and payment details first.
- The app also makes default replies from your business profile, such as your hours and address.
- Type “/” in a chat to bring up your shortcuts and pick one.
- Save: order confirmation, ask for delivery address, payment details, “ready for pickup” and “sorry, that item is finished”.
- Quick replies that include media aren't supported on WhatsApp Web or desktop.
- Labels (up to 20) can mark chats as new, paid or delivered.
Orders that arrive complete, no typing back
Customers send “Hi” to your number, tap Order Now and pick items, sizes and add-ons on your menu. The order reaches you with their address, so there are no details to type back.
Next questions
Sources (2)
- How to use quick replies, WhatsApp Help Center, read 30 September 2026
- How to use labels, WhatsApp Help Center, read 30 September 2026
