How do I stop WhatsApp orders from different customers getting mixed up?

Give every order a number, repeat it with the customer's name when you confirm, and write that number on the bag. Two similar orders then cannot be swapped.

• Start a simple count each day: 1, 2, 3. Put the number at the top of your confirmation message.
• Write the number and the first name on the bag or box, not just the dish.
• Use one label per stage, such as "Cooking" and "Ready", and move the chat when the stage changes.
• Keep each customer in their own chat. Never combine two orders into one message.
• Before handing over, read the name and number aloud to the rider or customer.