How do I write simple order rules for my WhatsApp customers?
By the Menuthere editorial team · Last updated
Keep your order rules to five short lines: hours and cut-off, delivery area, minimum order, how to pay, and what happens if an order is cancelled.
- Write the five rules in plain, friendly words. Short beats long.
- Put them in your business profile or a pinned message.
- Repeat the rule that matters when you confirm an order, such as the cut-off or payment.
- Apply the rules the same way for everyone, or customers will test them.
- Change a rule only when you must, and tell regular customers first.
Fewer rules to explain in chat
On a Menuthere ordering link the delivery area, charges and order status are shown to the customer on the page, so fewer rules need explaining in chat.
Next questions
Sources (1)
- Menuthere: solutions/online-ordering-system, Menuthere, read 20 October 2026