Should I charge a packaging fee on WhatsApp orders?
By the Menuthere editorial team · Last updated
Charge a packaging fee only when packaging is a real cost, and show it as its own line before the customer confirms. Otherwise build the cost into the dish price.
- Show the fee as a separate line in the total, so the customer sees it before they agree.
- Charge the same fee to everyone and say it in your menu or welcome message.
- The other choice is to add the cost to the dish prices and charge nothing extra.
- Never add a fee after the customer has agreed to a total. It costs you trust.
- Check your local rules on how prices must be shown. This guide does not give legal advice.
A clear total before the order reaches you
A Menuthere ordering link adds up the items and the delivery charge for the customer, so the total is clear before the order arrives.
Next questions
Sources (1)
- Menuthere: solutions/online-ordering-system, Menuthere, read 20 October 2026