Should I give each WhatsApp order a number?

Yes. A short number such as 12 stops mix-ups between customers and between staff. Put it in your confirmation, on the packing slip and on the rider's note.

• Short is better: restart the numbers each day so they stay one or two digits.
• Say it in the confirmation: the customer can quote it if they ask where the order is.
• Write it on the bag: the packer and the rider then match the right order.
• Keep a simple list: number, name, items, paid or not.