Should I turn on disappearing messages in my restaurant's WhatsApp order chats?
Updated 10 October 2026
Usually no. Messages disappear after 24 hours, 7 days or 90 days, so you could lose an order you still need.
- The default timer is under Privacy. It applies to new chats and new messages only.
- A person can forward or screenshot a disappearing message before it goes.
- A backup made before the message disappears keeps it.
- Unopened messages vanish after the time you set.
- Keep order records for bills, refunds and disputes.
Keep your order records
Each order from your Menuthere page is kept in your dashboard order history, even when chats are cleared or set to disappear.
Next questions
Sources (2)
- How to turn disappearing messages on or off, WhatsApp Help Center, read 10 October 2026
- About disappearing messages, WhatsApp Help Center, read 10 October 2026
