What do I do when a customer sends their WhatsApp order in many short messages?
Updated 18 October 2026
Reply once with the full order written as a list and ask the customer to confirm with a yes. Do not start cooking until they do. Next time, send the menu link so they choose everything in one go.
- Write it back: one list with items, quantity, address and total.
- Wait for the yes: confirmation protects you from wrong orders.
- Ask what is missing: if size, spice level or address is missing, ask in one message.
- Prevent it: a menu link lets the customer choose everything before sending.
Get the whole order in one go
Customers pick every item, size and extra from your menu and send one complete order, not ten messages.
Next questions
Sources (1)
- Menuthere guidance, Menuthere, read 18 October 2026