What if my phone dies or switches off while I take WhatsApp orders?

While the phone is off you cannot see or answer orders, so customers may wait or order elsewhere. Keep a power bank at the counter and give regulars a backup way to order.

• Keep a charger or power bank next to the phone during opening hours.
• Tell regular customers an order link they can use at any time, even when the phone is off.
• When the phone is back, answer every waiting order, starting with the oldest.
• Say sorry once and give a time. Do not leave a customer guessing.
• Do not rely on one phone for the whole business. Spread orders across more than one place.