What should a small bakery automate first on WhatsApp?
By the Menuthere editorial team · Last updated
Start with collecting complete orders and confirming them. Use a saved greeting that asks for item, date and name, then a saved confirmation. Add order-ready messages next.
- Saved greeting: asks for item, size, date, name and phone number.
- Saved confirmation: repeats the order, total and pick-up time.
- Labels: up to 20 in the Business app, for example new, confirmed, paid, ready.
- Next, automate 'your order is ready' so you stop typing it for each customer.
- Keep cake designs, tastings and special wishes as personal chats.
Stop typing 'ready' to every customer
Menuthere sends automatic order updates to customers, so a baker stops typing 'confirmed' and 'ready' to each person and keeps the time for baking.
Next questions
Sources (2)
- The WhatsApp Business app lets you save up to 50 quick replies and, WhatsApp Help Center, read 2026-09-30
- On Menuthere a customer sends 'Hi' on the restaurant's own WhatsApp, Menuthere, read 22 October 2026