What should I say when a customer asks on WhatsApp if I deliver late at night?
By the Menuthere editorial team · Last updated
Answer yes or no plainly and give your last order time. If you are closed, offer to take the order for the next day.
- Give a clear answer in the first line, with the hour you stop taking orders.
- If you are closed, say when you open and offer to book the order for then.
- Add your hours to your WhatsApp profile so fewer customers need to ask.
- Do not promise a late delivery you cannot do. A missed promise costs more than a no.
- Keep the same wording ready as a saved reply so you answer in seconds.
Show your hours before customers ask
Your opening hours show on your Menuthere ordering link, so customers see when you take orders before they message, and fewer late-night questions reach you.
Next questions
Sources (2)
- Menuthere online ordering, Menuthere, read 24 October 2026
- Menuthere WhatsApp ordering, Menuthere, read 24 October 2026