What happens if the customer is not home when a Porter rider arrives?

Porter contacts you, the sender, first. Under its terms, if the sender cannot be reached the goods may be returned to the pick-up point or disposed of as Porter deems practical.

• You are the first call: Porter's terms say it contacts the sender if the recipient is not available.
• No answer, no control: if you cannot be reached the goods may be returned or disposed of.
• Keep your phone on while a delivery is out.
• Tell the customer the time: a live status page helps them be home.