Do I keep my customers if I take orders on WhatsApp instead of a delivery app?

Yes. An order on your own WhatsApp number or ordering link gives you the customer's name and phone number, so you can thank them and message them again, with their permission.

• Delivery apps often keep the customer's contact. On your own number you hold it yourself.
• Save regular customers' numbers and use labels to mark them as regulars.
• Ask before sending offers, and let people say stop. This keeps your number in good standing.
• Send useful messages: order updates, new dishes, festival menus.
• You can use both: keep the apps for new customers and move regulars to your own link.